Terms & Conditions

Please ensure that you have read and fully understood Dragonfly Skin’s Terms of Use and Booking T&C’s prior to booking any treatment. By booking an appointment you are accepting Dragonfly Skin’s Terms.

      1. You can reserve an Appointment via:
      2. No Show Protection
        • When securing an appointment with Dragonfly Skin, your card payment details will be saved – For more information on how this is securely stored please see the Security section of our Privacy Policy.
        • These details are taken in the event that you break our stated terms, and so incur the fees stated in our terms and conditions.
        • Bookings are not confirmed until details of chosen payment card is taken. If there is a delay in providing these details, your appointment slot may be allocated to somebody else. A booking will not be held for you without card details.
      3. Cancellation Policy
        • Appointments can be cancelled or rescheduled up to 24 hours before your appointment.
        • When cancelling or rescheduling in less than 24 hours of the appointment 50% of the service amount will be chargeable.
        • When you do not show up to the reserved & agreed upon appointment 100% of service amount will be chargeable.
        • If you are more than 15 minutes late for your treatment appointment without notifying us, we reserve the right to cancel your booking.
      4. Pregnancy
        • Pregnant woman can of course receive many treatments as long it is not in the first trimester (12 weeks). Some treatments may require the client’s General Practitioner or Midwife’s consent prior to treatment.
      5. Refunds
        • Our treatments are carried out by qualified therapists and our intent is for each customer to be satisfied; we do not offer refunds for services received.
      6. Client Consultation Form
        • All new clients will be requested to complete a Client Consultation form before any treatments. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead.
      7. Vouchers Terms and Conditions
        • Availability of vouchers. Vouchers can be purchased on our website www.dragonflyskin.com or in-store Dragonfly Skin Ltd First Floor, Central Arcade, LS1 6DX, Leeds. We may amend the range of available vouchers at any time without prior notice. Voucher duration. Vouchers are valid for a period of 6 months from the date of purchase. The vouchers cannot be redeemed after the expiry date. Unused balance will not be refunded or transferred towards any service after the expiry date. Multiple use vouchers. Vouchers can be redeemed multiple times until the value of the voucher is fully used. Refunds. Vouchers are not refundable, except in accordance with your statutory rights, and cannot be exchanged for cash. Voucher redemption. Vouchers can be redeemed in person or by phone only. Redeeming vouchers online is currently unavailable. Services need to be booked in advance – a valid voucher code needs to be provided at the time of booking and at checkout. Vouchers can only be redeemed on the services and treatments that are available at Dragonfly Skin Day Spa at the time of booking. Retail products cannot be purchased with a voucher. Gift vouchers can be used for services of a higher value, the difference will be payable with other form of payment – credit or debit card or cash. Only one voucher can be redeemed per transaction. Lost or stolen vouchers. Lost, stolen or destroyed vouchers cannot be exchanged or refunded. Hard copy vouchers that are in any way damaged, defaced, or altered will not be accepted. Cancellations of services booked with a voucher. Standard cancellation terms and conditions apply to any appointment booked with a voucher – in case of a late cancellation we will charge 50% value of the service booked and 100% of a service booked in case of a no-show. The respective amount will be taken off the voucher used at the time of booking. Dragonfly Skin Ltd reserves the right to amend these Terms and Conditions without prior notice.