Please ensure that you have read and fully understood Dragonfly Skin’s Terms of Use and Booking T&C’s prior to booking any treatment. By booking an appointment you are accepting Dragonfly Skin’s Terms.
- You can reserve an Appointment via: Online Booking – See our Treatments https://dragonflyskin.com/treatments/
Phone – 01132 440 388, Facebook – Check Us Out https://www.facebook.com/dragonflyskin
2. No Show Protection
When securing an appointment with Dragonfly Skin, your card payment details will be saved – For more information on how this is securely stored please see the Security section of our Privacy Policy.
These details are taken in the event that you break our stated terms, and so incur the fees stated in our terms and conditions.
Bookings are not confirmed until details of chosen payment card is taken. If there is a delay in providing these details, your appointment slot may be allocated to somebody else. A booking will not be held for you without card details.
3. Cancellation Policy
Appointments can be cancelled or rescheduled up to 24 hours before your appointment.
When cancelling or rescheduling in less than 24 hours of the appointment 50% of the service amount will be chargeable.
When you do not show up to the reserved & agreed upon appointment 100% of service amount will be chargeable.
4. Pregnancy
Pregnant woman can of course receive many treatments as long it is not in the first trimester (12 weeks). Some treatments may require the client’s General Practitioner or Midwife’s consent prior to treatment.
5. Refunds
Our treatments are carried out by qualified therapists and our intent is for each customer to be satisfied; we do not offer refunds for services received.
6. Client Consultation Form
All new clients will be requested to complete a Client Consultation form before any treatments. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead.
7. Gift Vouchers
Gift vouchers are valid for 6 months from the date of purchase. They cannot be used after the expiry date, and any unused balance will be lost.
Vouchers are non-refundable and cannot be exchanged for cash, except where your statutory rights apply.
Only one voucher can be redeemed per booking.
Please quote your voucher code when you book, so we can apply it to your appointment.
Our cancellation policy also applies to voucher bookings. If you cancel or reschedule less than 24 hours before your appointment, 50% of the treatment value will be deducted from your voucher. If you do not attend, the full treatment value will be deducted.
8. Arriving for Your Appointment
Please arrive 10 minutes before your appointment time, so you have time to settle in and, if you are a new client, complete your consultation form.
If you arrive late, we may need to shorten your treatment so that the next guest is not kept waiting. The full price of the treatment will still apply.
9. Age and Access
Our spa treatments and facilities are for guests aged 18 and over.
Dragonfly Skin is located in Central Arcade and is reached by stairs. We do not have step-free access. If you have any access needs, please call us on 0113 244 0388 before booking and we will be happy to help.
10. Our Right to Refuse Treatment
All of our therapists are qualified and insured. We reserve the right to refuse or end a treatment if a guest behaves in an abusive or inappropriate way towards our team, or if we believe a treatment is not safe for you based on your consultation form.
11. Private Sauna Suite – Guest Conduct
Our Private Sauna Suite is provided exclusively for relaxation and wellbeing. Sexual activity, inappropriate behaviour, excessive noise and misuse of the facilities are strictly prohibited.
To protect the safety, comfort and privacy of all guests, Dragonfly Skin Day Spa reserves the right to interrupt or terminate a sauna session if these rules are breached. Any decision regarding refunds will be subject to applicable consumer rights.
We respect our guests’ privacy. However, staff may knock and request access to the suite where reasonably necessary for safety, maintenance or suspected breaches of spa policies. In a genuine emergency, immediate entry may be necessary.
By booking or using the Private Sauna Suite, guests agree to comply with these conditions.